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What is Adobe DRM protection?

There is a restriction on the number of devises on which a user can read Adobe DRM protected e-books. The number of devices is 12: 6 PC / Mac and 6 Tablets / Smartphones. This number is enough to avoid a restriction and protects the creators of trafficking. In order to read Adobe DRM protected books, the user needs a personal Adobe Id (obtained by Adobe) and a specific software (for PC / MAC is the Adobe Digital Editions and for Tablet & Smartphones is Myebooks application). All software are available for FREE. On Myebooks, there is a specific indication, for all Adobe DRM protected books. If you read on e-readers, consult the manufacturer's instructions in order to verify that your e-reader opens Adobe DRM protected books. The vast majority is compatible. Amazon's Kindle is NOT a compatible device.

 

All books offered on Myebooks are Adobe DRM protected?

No. Most of them are Adobe DRM portected but there are also free e-books and for the free books there is no restriction regarding the number of devices. Free books have no protection.

 

Reading Abobe DRM protected e-books on Pc / Mac / e-reader

 

The book I'm trying to download isn’t Pdf or ePub, as indicated, but is acsm file. Why?

All Adobe Drm protected books before been downloaded to the computer are ascm files. You must install Adobe Digital Editions on your computer and you have to authorize it by using your personal Adobe Id in order to open the book. Adobe Digital Editions converts the file stored on your computer, to Pdf or ePub, then uploads it and you’re ready to read it.  

 

I can' t download (open) the purchased book.

If you click the “Download Link” to download the purchased book and your computer can’t identify the type of the file in order to suggest you an application to open it, you have not installed Adobe Digital Editions. Install it, then authorize using your personal Adobe Id and repeat the process.

 

Can I open (read) the Adobe Drm protected Pdf files by using another application, for example the Acrobat Reader?

No, you can’t. These files can open only by Adobe Digital Editions.

 

I transfer the purchased book on e-reader or on tablet / smartphone and, while normally opens on Pc / Mac, it can’t open on my mobile device.

First, check if your e-reader supports the Adobe DRM protected books or check if you have downloaded Myebooks application on your tablet / smartphone / Windows 8 Pc or Tablet . If yes, then possibly:

Before downloading the book you do not have Authorize the Adobe Digital Editions by using your personal Adobe Id, so the downloaded book can be read only on the downloaded device.  

Send us an email stating the problem. We will restore it and notify you via e-mail to re-download the book from your Library.

CAUTION: before re-download it, delete the old file through Adobe Digital Edition, and then Authorize Adobe Digital Editions by using your personal Adobe Id.

 

 How do I Authorize Adobe Digital Editions?

After the installation, when you open Adobe Digital Editions for the first time, opens automatically the associated window. If you don’t do it, you can always do it by choosing Library -> Authorize Computer.

 

Can I de-authorize the Adobe Digital Editions to authorize it by using a different Adobe Id?

Yes, you can by pressing Ctrl-Shift-D on PC or Cmnd-Shift-D on Mac. CAUTION: If you change the authorization on Adobe Digital Editions, all books downloaded and uploaded, can’t open again.

 

How can I find in which folder, on my computer, are stored the downloaded books?

Via Adobe Digital Edition, select the book you want, click on the little arrow and choose “Item Info". It will show you the exact location of the file on your computer.

 

 

 I got the maximum number of authorized devices using the same Adobe Id and I want to activate a new device. Can I?

 Contact Adobe via the chat service offered on http://www.adobe.com/support/chat/ivrchat.html and ask them to reset your password. It’s not sure that they will reset it but it’s very possible. If they do, you will have the right to activate 4 more devices.

 

How can I find out how many devices I have authorized with my Adobe Id?

 Contact Adobe via the chat service offered on http://www.adobe.com/support/chat/ivrchat.html and ask them to inform you.

 

 

Reading Adobe DRM protected e-books on Tablet / Smartphone  or Windows 8 Pc

 


How to download (read) the purchased book on my mobile device or Windows 8 Pc/Tablet

In order to download and read your book on your mobile , smartphone or your Windows 8 Pc you have to download first Myebooks application from the Apple Store in case you use iPad / iPhone ,  from Google Play in case you use an Android Device and from Windows Store if you use a Windows 8 Pc or Tablet

 

Open the application
Click on “Settings”.
Select "Adobe Id Activation" and activate the reading application for Adobe DRM protected books using your personal Adobe Id.

Select "Login Catalog / Store” and log in on Myebooks using the information (username & password) used during your purchase.
Click on “Cloud” and you will find all the books purchased from Myebooks.
Click on the book to download it.
Click “Home”. Here are the books you have downloaded to your device.
Click on a book in order to open and read it.

I’m trying to download my book and I get the message “Unable to Download check your connectivity or Adobe Id status”

 You have no network access (wifi or 3G) or you have not authorize your device using your personal Adobe Id.      

 

I try to download my book and I get the message “Already Fulfilled by another User”.

a) You have already download the book on another device activated with a different Adobe Id and it doesn’t let you download. If it’s possible, activate your device using the same Adobe Id.
b) You have download the book on a Pc / Mac without activating Adobe Digital Editions, so your downloaded book can be read only on the device that are downloaded and on no other device.
Send us an email stating the problem. We will restore it and notify you via e-mail to re-download the book from your Library.

CAUTION: Before re-download it, delete the old file via Adobe Digital Edition, and then Authorize the Adobe Digital Editions by using your personal Adobe Id.

Can I de-authorize the Adobe Digital Editions to authorize it by using a different Adobe Id?

Yes,  you can by pressing Ctrl-Shift-D on PC or Cmnd-Shift-D on Mac. CAUTION: If you change the authorization on Adobe Digital Editions, all books downloaded and uploaded, can’t open again.

 

I got the maximum number of authorized devices using the same Adobe Id and I want to activate a new device. Can I?

 Contact Adobe via the chat service offered on http://www.adobe.com/support/chat/ivrchat.html and ask them to reset your password. It’s not sure that they will reset it but it’s very possible. If they do, you will have the right to activate 4 more devices.

 

How can I find out how many devices I have authorized with my Adobe Id?

 Contact Adobe via the chat service offered on http://www.adobe.com/support/chat/ivrchat.html and ask them to inform you.

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